Responsible Gaming Policy

At PINCO casino, we are committed to providing a safe, responsible, and enjoyable gaming environment. This policy outlines the tools, resources, and preventive measures we offer to help players manage their gambling responsibly and avoid harmful behavior.

Staying in Control

Gambling should always be viewed as a form of entertainment — not a source of income. However, for some individuals, gaming can become problematic. To help you assess your relationship with gambling, consider reflecting on the following:

• Have you felt the need to reduce your gambling?
• Has criticism from others about your gambling upset you?
• Have you felt guilty or remorseful after gambling?
• Have you gambled to escape stress or emotional discomfort?

If you answer “yes” to one or more of these questions, we encourage you to reflect on your habits and consider using the tools available in your account for managing your gaming activity.

Self-Exclusion

Players who feel they need a break from gambling may choose to self-exclude from our services. Self-exclusion is a voluntary process that restricts access to your account for a selected time frame.

Available self-exclusion durations:

• 1 year
• 3 years
• 5 years
• 10 years
• Lifetime

To activate self-exclusion, please access the Responsible Gaming section in your account settings or contact our support team at [email protected]. Once enabled, your account will be locked for the selected period, and all communications, including promotional messages, will be suspended.

Accounts cannot be reactivated before the end of the exclusion period. Lifetime exclusion is final and cannot be reversed. Requests to reactivate an account after a temporary exclusion must be made in writing and may require a self-assessment before access is restored.

Cooling-Off Period

A cooling-off period allows players to temporarily pause their gambling activity and regain control. During this time, you will be unable to deposit funds or place bets.

Cooling-off options include:

• 24 hours
• 7 days
• 1 month
• 3 months

This tool can be activated through the Responsible Gaming section in your account. Once set, the restriction takes effect immediately and cannot be lifted before the selected period expires. Afterward, full access to the account is restored automatically.

Support for Gambling-Related Issues

We strongly encourage players experiencing difficulties to seek professional support. Numerous organizations offer counseling and assistance for individuals affected by gambling behavior. Our support team can also guide you to appropriate resources upon request. All inquiries will be handled with confidentiality and without judgment.

Age Restrictions and Access Controls

Access to our platform is strictly limited to users who are of legal gambling age. We reserve the right to request age verification at any time. Failure to provide valid documentation will result in the suspension of the account, forfeiture of winnings, and refund of any deposits made by underage users.

To help prevent underage access, we recommend using parental control software if minors have access to your device. If someone in your household is underage or has self-excluded from gambling platforms, we encourage implementing additional restrictions.

Tips for Responsible Gambling

To help maintain healthy habits, we suggest the following:

• Set deposit limits: Define your budget before you start playing. Only gamble with what you can afford to lose.
• Avoid chasing losses: Gambling should not be a way to recover previous losses. Play for entertainment, not income.
• Manage your time: Set a time limit for each gaming session and balance it with other activities.
• Be mindful of your condition: Avoid gambling when stressed, tired, or under the influence of substances.
• Take regular breaks: If you feel overwhelmed or distracted, pause and return only when you’re ready.
• Use a single account: This makes it easier to monitor and manage your gaming behavior and financial activity.

Please remember: any player found to be underage will have their winnings forfeited, their account permanently closed, and their information may be reported to relevant authorities.

Need Help?

Our dedicated support team is available via email at [email protected]. We are here to help you manage your gaming experience responsibly and securely. All communications are treated with strict confidentiality.